Safety 360

This comprehensive safety training equips workers with the ability to navigate potential risks throughout their workday. From the moment they receive a case to its closure, the training covers both in-office procedures and safe practices for home visits. By the end, workers will have the knowledge and skills to confidently handle any situation and minimize risks; ensuring their safety.

This training is for all Protective Services staff, in all roles. This training will be a 3-hour session on the above topic. PS staff should register for a date and time block that works for your schedule. All sessions will take place at TriValley Elder Services 10 Mill St, Dudley, MA 01571. If you register for a session and are not able to make that session, please notify Connie Boris at constance.boris4@mass.gov, as soon as possible so we can offer that spot back to other PS staff.

Robin Pendleton: owner/operator of Pendleton Training and Consulting has developed curriculum and trainings for numerous State Units on Aging, local governments, and not for profits focusing on communication, professional development, and supervisory skills.

He has also been employed with the State of Missouri for over 20 years, working with the Departments of Mental Health and currently with Department of Health and Senior Services. He has served as the training unit supervisor for Adult Protective Services as well as trainer for Human Resources. He has over a decade of experience training employees in many topics focused on providing trauma informed, person centered care.

Robin is also currently the Chair of the Curriculum Development Committee for the National Adult Protective Services Association (NAPSA)


Interview for Decisional Abilities (IDA) is an interactive live virtual training to learn to assess your clients abilities to make certain decisions. The training is a two day training with approximately one month in between Day 1 and Day 2. 

Day 1 will contain an overview of what IDA is, viewing IDA role-plays and each participant will role- play in order to practice the technique and receive feedback before using it in the field. 

Between Day 1 and Day 2 you must conduct IDAs with your clients and provide the written document that goes along with IDA for review and feedback. 

Day 2 consists of more interactive live role-play from all participants and a change to discuss what went well or not so well in the field and get feedback on what may help in a similar situation. 

Each day of the training is 3 hours, 9:30-12:30. When you sign up you will be agreeing to attend both scheduled days.